**Please have your Invoice or RMA Number ready for any Warranty inquiries**
**Warranty claims ONLY if you bought the product directly from JP-ProGear. If you purchased from another retailer/wholesaler, you MUST contact that retailer/wholesaler for warranty. Our Warranty is extended to the original purchaser only.**
DAMAGED ITEMS OR MISSING ITEMS FROM ORDER
JP-ProGear must be notified BY email (email@example.com within 72 hours of delivery if a shipment arrives with a damaged item(s) or with an item(s) missing. Therefore, be sure to examine your order within 72 hours of delivery to verify that it is complete and undamaged. Please keep all of the packaging until your matter has been resolved. We will need clear pictures of the damaged item(s) and packaging before we can process any claim. In the case of a missing item(s), we will likely require photos of the packaging and what was received.
Overview of the Warranty Procedure
Trouble-shoot to determine what component is fault;
Obtain an RMA Number from JP-ProGear via email (firstname.lastname@example.org);
May need to ship the faulty part to JP-ProGear with the RMA Number on the package;
Receive replacement component from JP-ProGear;
If items returned for warranty replacement are not defective or not covered by the warranty, the customer will be responsible for the Shipping and Handling costs related to returning the functional item(s) to the customer; additionally, or they will be disposed of after 30 day.
We are glad to replace faulty items as part of a warranty claim if the item(s) is indeed defective and is covered under warranty. In the case of any discrepancies and disputes, the resolution of warranty claims is at the discretion of JP-ProGear.
Proof of purchase from JP-ProGear will be required so please keep a record of your invoice. If you don’t have your invoice number, we can search our database to assist you. We process warranty claims only for merchandise purchased directly from JP-ProGear. If you purchased your item(s) from another retailer, please contact that retailer for assistance.
For online purchases, you must obtain a Return Merchandise Authorization (RMA) number from JP-ProGear before shipping any item(s) to us. Please do NOT ship anything to JP-ProGear without first obtaining an RMA number; all shipments without an RMA number will be returned to the sender. To obtain an RMA number and further instructions, please contact us email (email@example.com). To expedite the warranty exchange process for HID kits, before contacting us, please trouble-shoot to determine if the failure is due to a faulty bulb, ballast or harness. Replacement parts will be shipped to the customer after JP-ProGear receives and tests the faulty item(s). Sorry, but we will not exchange the defective part for a different part (e.g., if you return 5000K bulbs under warranty, we will not exchange them for 6000K bulbs). For details regarding the shipping for a Warranty exchange, please see the Shipping section.
For walk-in purchases, please bring the faulty item(s) to one of our stores and we’ll be glad to assist you with a warranty exchange. In some cases, we may not have the item(s) in the warehouse, in which case we will arrange to have the needed replacement component(s) shipped to you.
EXCHANGES AND RETURNS FOR REFUND
JP-ProGear will process exchanges and returns for refund if the item(s) are returned to JP-ProGear within 30 days of when the merchandise was received by the customer. You must obtain a Return Merchandise Authorization (RMA) number from JP-ProGear before shipping any item(s) to us. Items being returned must be in new/unused/original condition, and--when applicable--must be returned with the original packaging. In addition to any costs/credits due to the difference in value of the items being exchanged, exchanges will be processed at a cost of 10% administrative costs. Returns for a refund are subject up to 30% restocking fee; the shipping cost will not be refunded. Under no circumstances will we accept a return for a part that has been primed or painted, even if we shipped you the wrong part(s). You must test-fit body parts before installation to verify fitment. Unpainted parts in original condition and packaging may be returned or exchange.
WHAT IS NOT COVERED UNDER WARRANTY
Physical Damage and Modifications: products that sustain physical damage are NOT covered under warranty; physical damage includes corrosion and damage sustained due to installation errors. Modifications to merchandise voids the warranty, this includes modifications made to wiring harnesses. Items that are damaged when shipped to us will not be covered under warranty but we will assist you with a shipping claim if you decide to file one with the carrier
Collateral Damage: collateral damage and all associated costs due to the failure of any item purchased through JP-ProGear are not covered.